SHOP GUIDE
How to Join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal
Other
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
SHIPPING
Shipping
- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 7 - 14 days
- Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
1. Address for returns and exchanges:
- [36641] 14 Songha 2-gil, Andong-si, Gyeongsangbuk-do, Songhyeon-dong, Republic of Korea 202
2. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
- [36641] 14 Songha 2-gil, Andong-si, Gyeongsangbuk-do, Songhyeon-dong, Republic of Korea 202
2. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
Refund
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
TERMS OF USE
Terms and Conditions
Article 1 (Purpose)
These terms and conditions set out the rights, obligations, and responsibilities of [mutoffice] (“online store”, “we”, “us”), an online store operated by [mutoffice] (e-commerce operator), and its users (“you”), in relation to the use of the internet-related services offered through the online store (“services”).
※ These terms and conditions also apply to your e-commerce transactions on PC and wireless operations.
Article 2 (Definitions)
1. “Online store” refers to a virtual marketplace created by [mutoffice] that allows users to trade products and services (“goods and services”) through IT systems. In these terms, “online store” also refers to the operator of the store.
2. “Users” refers anyone (customer accounts or guests) who accesses the “online store” and uses our services in accordance with its terms and conditions.
3. “Customer accounts” refers to users who have registered an account on the “online store” and who, therefore, have continuous access to the services offered through the “online store.”
4. “Guests” refers to users who use the services offered through the “online store” without registering an account.
Article 3 (Effects and Modifications of the Terms and Conditions)
1. We will publish on the launch screen of the online store, a link to the full content of these terms and conditions, as well as the name of the business owner, the physical address of the sales office (including the address of customer service centers), phone number, fax number, e-mail address, business registration number, website registration/notification badge and name of the privacy officer. We will ensure that the full content of the terms and conditions are made available so that you can view them by following a link.
2. We shall display on a separate link or a pop-up screen, important and relevant information in these terms and conditions that govern our cancellation policy, shipping policy, refund policy, and others. By doing so, we ensure that you have a clear understanding of these terms and conditions before you give your consent.
3. We may amend the terms and conditions within the scope of applicable laws and regulations, including the Act on the Consumer Protection in Electronic Commerce, etc., Act on the Regulation of Terms and Conditions, Framework Act on Electronic Documents and Transactions, Electronic Financial Transactions Act, Digital Signature Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on Door-to-Door Sales, and the Framework Act on Consumers.
4. We shall publicize any amendments to these terms and conditions on the launch screen of the online store, seven (7) days before the enforcement date until the day before the amendments become effective, along with the reasons for the planned revisions. When the terms and conditions are being amended in a way that is disadvantageous to you, we shall notify you in advance with a minimum grace period of thirty (30) days. In this case, we will show you a clear before and after comparison of the amended terms and conditions in a way that is easy for you to understand.
5. Amendments to these terms and conditions will only apply to contracts coming into effect after the enforcement date, with the preceding terms and conditions applying to existing contracts. For those of you who wish to make the transition, please let us know within the 30-day grace period specified in Paragraph 3. If we agree to such a transition, the new terms and conditions may also apply to you.
6. Matters that are not specified in these terms and conditions and their interpretations are subject to the Act on the Consumer Protection in Electronic Commerce etc., Act on the Regulation of Terms and Conditions, and other consumer protection guidelines and regulations on e-commerce provided by the Korea Fair Trade Commission as well as commercial practices.
Article 4 (Provision of Services and Amendments)
1. We carry out the following tasks:
- Provide information on goods and services, and conclude purchase contracts
- Fulfill delivery of contracted goods and services
- Other tasks determined by us
2. In the event of unavailability or changes in technical specifications, the goods and services that we provide in future contracts may be subject to changes. In this case, we shall publicize the details and provision date of the modified goods and services on the web pages where they have been uploaded.
3. In the event of changes to the content of the services we provide under this contract, either due to the unavailability of goods or changes in technical specifications, we must immediately notify you through a means of contact where you can be reached.
4. We are liable to compensate for any damages incurred to you as a result of events outlined in Paragraph 3. However, this does not apply if it can be proven that the damage was not caused by us either intentionally or due to negligence on our part.
Article 5 (Service Suspension)
1.We may temporarily suspend our services due to reasons stemming from repairs, inspections, replacement or failure of parts, and network disruptions.
2. We will compensate you or third parties for any damages incurred by temporary service suspensions due to the reasons specified in Paragraph 1. However, this does not apply if it can be proven that the damage was not caused by us either intentionally or due to negligence on our part.
3. In cases where we are unable to provide our services as a result of changes in our line of business, forfeiture of business, or mergers, we will inform you in the manner specified in Article 8 and compensate you based on the conditions presented in advance. However, if we have not publicized any compensation criteria, we shall compensate you for your mileage and points either in cash or cash equivalents that are equal in monetary value to currencies used in our online store.
Article 6 (Account Registration)
1. You can create a customer account on the online store after entering your personal information on the registration form that we have provided and by agreeing to the outlined terms and conditions.
2. We will accept your account registration request once you create an account, as described in Paragraph 1, unless one of the following conditions apply:
- Your account was previously deleted under Article 7, Paragraph 3 of these terms and conditions. In this case, exceptions will be made if three (3) years have elapsed since the account termination and we accept your new registration request.
- If the application submitted contains false information, omissions, and errors
- If accepting your registration request poses significant technical challenges for the online store
4. You shall let us know of any changes you wish to make to the personal information submitted with your application within a suitable period of time.
Article 7 (Account Deletion and Loss of Eligibility)
1. You may ask that your customer account be deleted at any time and we will process your request immediately.
2. We may limit or suspend your account privileges if any of the following conditions apply:
- If you submitted false information during the application
- If you fail to pay for the goods and services purchased through the online store or other cost associated with the use of the online store
- If you interfere with the use of the online store by other users or threaten the e-commerce environment by stealing personal information, etc.
- If you exploit the online store to engage in activities that are either illegal, violate these terms and conditions, or disrupt public order
4. Your registration is canceled when we revoke your eligibility as an account holder. In this case, we will notify you and grant you at least thirty (30) days so that you can state your case before the cancellation is finalized.
Article 8 (Account Notifications)
1. We may send you notifications through the e-mail address you provided in advance.
2. We may stick general notices on our message board for one (1) week or more for announcements pertaining to multiple accounts and groups. However, we must send individual notifications on matters of significant consequence for you in your personal transactions.
Article 9 (Purchase Requests and Personal Information Collection Agreements)
1. You may request orders through procedures outlined in the following list, or by using other similar methods. We must assist by providing relevant information in a way that is easy for you to understand.
- Search and selection of goods and services
- Entry of the recipient’s name, address, phone number, e-mail address (or mobile number), and other information
- Confirmation of terms and conditions, services with limited cancellation rights, details on expenses related to delivery, installation, etc.
- Final verification of consent to the terms and services, and conditions outlined in Paragraph 3 (Click “Yes” button)
- Confirmation and submission of the purchase order, and our approval of the confirmation
- Selection of payment method
3. When we consign tasks to a third party to handle your personal information, we shall obtain your consent and provide you with information, including 1) The consigned party that will have access to your information, 2) Details on the tasks that require the use of your personal information (These also apply when changes have been made to user consent). However, a prior notification on the use of personal information may be used as a substitute for individual notice and consent on each transaction if it is necessary for the fulfillment of service contracts and if it is more convenient for you. Such action must comply with the Act on Promotion of Information and Communications Network Utilization and Information Protection.
Article 10 (Terms of Contract Delivery)
1. We reserve the right to turn down any purchase request outlined in Article 9 that does not meet the following requirements. In cases where minors enter into a contract, we are required to provide notification that the purchase may be canceled by the minors in question or their legal representatives in the absence of the latter’s consent.
- The purchase request does not contain false information, omissions, and errors.
- Goods and services including alcohol and tobacco must not be sold to minors in accordance with the Youth Protection Act.
- Approval of the purchase request does not pose extraordinary technical challenges for us.
3. Our approval notice shall include information including a confirmation of your purchase request, the availability of the requested goods and services, and the possibility of changes/cancellations in the purchase order.
Article 11 (Payment Method)
Methods of payment for goods and services purchased on the online store may include one of the following. We are prohibited from charging and collecting any additional fees regarding your choice in payment methods for the goods and services purchased.
- Phone banking, internet banking, mail banking, and other forms of account transfers
- Prepaid cards, debit cards, credit cards, and other card payments
- Online bank deposits
- Cryptocurrency payments
- Payment upon delivery
- Points and credits issued by the online store
- Vouchers issued or accepted by the online store
- Other electronic payment methods
Article 12 (Receipt Confirmation Notice, Changes and Cancellations of Purchase Request)
1. We send you a receipt confirmation notice upon receiving a purchase request.
2. After you receive the notice, you may request to either change or cancel your order request in cases where there are any discrepancies, which we must fulfill without delay if the order has not yet been shipped. However, if the payment has already been made, cancellation policies outlined in Article 15 will apply.
Article 13 (Delivery of Goods and Services)
1. Except for cases where we have made a separate agreement with you regarding the time of delivery, we will take the necessary steps, including production orders and packaging, to deliver the goods within seven (7) days of the contract. If we have already received partial or full payment for the order in question, we shall take action within three (3) business days of receiving the payment. We will take appropriate measures in allowing you to check the procedures and progress of delivery.
2. We must clearly outline the delivery method, who pays the shipping charge depending on the method, and delivery time on goods that you purchased. We are liable to pay any damages incurred to you due to late deliveries. However, this does not apply if it can be proven that the delay was not caused by us either intentionally or due to negligence on our part.
Article 14 (Refunds)
We shall immediately notify you of orders that cannot be fulfilled due to stock unavailability or other reasons. If we have received payment for the order, we shall either provide a refund or take related steps within three (3) business days of the receipt of payment.
Article 15 (Cancellations)
1. After you have entered into a contract with us, you may request to cancel your order within seven (7) days of receiving your contract details (or at the start of the shipping date in case the delivery is delayed after the contract is established) in accordance with Article 13, Section 2 of the Act on the Consumer Protection in Electronic Commerce, etc. These procedures apply unless otherwise stipulated in the legislation regarding order cancellations.
2. You are not eligible for refunds or exchanges after you have received the goods if one of the following conditions apply:
- If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents).
- If the value of the goods has depreciated significantly due to partial or heavy use
- If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods
- If the packaging has been damaged for goods that can be reproduced as identical counterfeits
4. You may cancel an order within three (3) months after receiving your order or within thirty (30) days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised, regardless of the conditions outlined in Paragraphs 1 and 2.
Article 16 (Effect of Cancellations)
1. We will provide refunds on payments already received within three (3) business days of the goods being returned by you. In case refunds are delayed, we are liable for late payment interest rates as set in Article 21, Section 2 of the Act on the Consumer Protection in Electronic Commerce, etc.
2. We shall immediately contact relevant service operators to suspend or cancel the billing if you used credit cards, cryptocurrency, or others as your method of payment.
3. In the event of a cancellation, you understand that you bear the burden of costs needed to return the goods already delivered. We do not charge cancellation fees nor claim damage compensation for canceled orders. However, we are liable for the costs of returning the goods if they were delivered in specifications that were different from how they were advertised or promised.
4. We will clearly indicate which party bears the cost burden of canceled orders in case you paid the shipping fees when the goods were delivered.
Article 17 (Protection of Personal Information)
1. We collect the minimum personal information required to render our services.
2. We do not collect any information in advance for the fulfillment of purchase requests, upon account registration. However, this is not the case when collecting specific information that is necessary to verify your identity prior to accepting an order, in compliance with related laws and regulations.
3. We must provide notice of our reasons when collecting and using your personal information and must obtain your consent.
4. We are prohibited from using the collected personal information aside from the reasons stated here within, and we must notify you if any new needs arise that require the use of your personal information or if it needs to be shared with a third party. However, exceptions apply if stipulated in related laws and regulations.
5. We shall clearly outline and notify you of the terms stipulated in Article 22, Section 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection when obtaining your consent regarding the conditions defined in Paragraphs 2 and 3. This includes information on the personal information manager (affiliation, name, phone number, other contacts), the purpose of information collection and use, and details on sharing the information with a third party (recipient, purpose of information-sharing, scope of information provided). You may withdraw your consent at any time.
6. You may view or request to rectify errors in your personal information we hold at any time. We will comply with these requests without delay, and we will not use any personal information that has been asked to be corrected until the fixes have been applied.
7. We will limit the number of people handling your personal information to a bare minimum to protect your privacy. We take full responsibility for all damages caused by the loss, theft, leak, unauthorized third-party access, and falsification of personal information, including credit card and bank account data.
8. We and any third parties shall destroy all personal information without delay once we have fulfilled the purpose of their collection.
9. We do not have pre-ticked checkboxes in our consent forms for the collection, use, and sharing of personal information. We will also clearly define the service limitations that apply to you in case you do not agree to our terms on the collection, use, and sharing of personal information. We do not reject account creation requests or restrict our services to you if you do not provide consent to our terms on the collection, use, and sharing of personal information that are not deemed essential.
Article 18 (Obligations of the “Online Store”)
1. We will not engage in any activities that are illegal, in violation of these terms and conditions, or disrupt public order. We shall be fully committed to providing continuous and reliable services as outlined in these terms and conditions.
2. We shall have in place a security network to protect your personal information (including your financial data), and to ensure you can safely use of our internet services.
3. We are liable to compensate you for any damages incurred through false labeling and advertising on goods and services, in accordance with Article 3 in the Act on Fair Labeling and Advertising.
4. We will not send e-mail advertisements for the purpose of generating profits unless you have provided consent.
Article 19 (ID and Password Obligations)
1. Aside from the exceptions defined in Article 17, account holders are responsible for managing the IDs and passwords to their customer accounts.
2. Account holders should not allow any third parties to use their IDs and passwords.
3. Account holder shall notify us and follow our instructions if their ID and password have either been stolen or if they are aware that a third party knows them.
Article 20 (User Obligations)
You may not engage in the following actions:
- Uploading false information upon registration or profile editing
- Unauthorized the use of information belonging to others
- Altering information posted on the online store
- Uploading or posting other files and information (software and executables) aside from those designated by us
- Violating our copyrights and patents or those of third parties
- Defamation and obstruction of business against us or third parties
Article 21 (Relationship Between the “Online Store” and Affiliated Marketplaces)
1. When we are connected to affiliated marketplaces via hyperlink (e.g., hyperlinks containing text, stills, or moving images), we are classified as the main site and the latter is the subordinated page.
2. We assume no responsibility for the transaction of goods and services that are offered independently on the affiliated marketplace, as long as we state these terms through a pop-up window notice when connecting to the linked site.
Article 22 (Copyright Ownership and Restrictions on Its Use)
1. We retain all copyrights and patents concerning all works we created.
2. You may not utilize any information obtained from using our online store that is subject to copyright protection. You may not copy, send, publish, distribute, and broadcast information belonging to us without our consent, for commercial purposes or for sharing with a third party.
3. We must notify you in case of unauthorized use of your copyrighted content, in accordance with these terms and conditions.
Article 23 (Settlement of Disputes)
1. We will establish and operate a damage compensation settlement body to handle your legitimate suggestions and complaints and provide compensation for damages if necessary.
2. We will prioritize addressing your complaints and suggestions, but in case of difficulties processing them in an expedient manner, we will inform you of the reasons and the processing schedule.
3. When you request compensation for damages stemming from an e-commerce dispute with our online store, settlements may be subject to mediation by the Korea Fair Trade Commission or other arbitration bodies on the municipal/provincial level.
Article 24 (Jurisdictions and Governing Law)
1. Litigation resulting from an e-commerce dispute between our online store and yourself should be filed in the jurisdiction that applies to your home address. If you have no permanent address, it should be filed in the jurisdiction of your current residence. If your address and living arrangements are unclear, or if you are a foreign resident, jurisdiction will be determined in accordance with the Civil Procedure Act.
2. The laws of the Republic of Korea apply to e-commerce lawsuits between the online store and users.
PRIVACY POLICY
Privacy Policy
mutoffice (hereinafter referred to as the "Company") values the personal information of customers and complies with relevant laws such as the "Personal Information Protection Act".
Through the personal information processing policy, the company informs you of the purpose and method of using the personal information provided by customers and what measures are being taken to protect personal information.
■ Collected personal information items and collection method
go. Items of personal information collected
o The company collects the following personal information for membership registration, consultation, service application, etc.
- When signing up for membership: name, date of birth, gender, login ID, password, home phone number, mobile phone number, e-mail, legal representative information for subscribers under the age of 14
- When applying for service: address, payment information
o Service use records, access logs, cookies, access IPs, payment records, and bad use records may be created and collected during service use or business processing.
me. Collection method
- Collection through website, written form, bulletin board, e-mail, event application, delivery request, telephone, fax, and generated information collection tool
■ Purpose of collection and use of personal information
The company uses the collected personal information for the following purposes.
o Implementation of contracts for service provision and settlement of fees according to service provision
Provision of content, purchase and payment, delivery of goods or billing, identity verification for financial transactions, and financial services
o Member management
Identity verification according to membership service use, personal identification, prevention of fraudulent use of bad members and unauthorized use, confirmation of intention to join, age verification, confirmation of consent of legal representative when collecting personal information of children under the age of 14, handling complaints, etc. delivery of notices
o Use for marketing and advertising
Delivery of advertising information such as events, identification of access frequency, or statistics on service use by members
■ Retention and use period of personal information
In principle, after the purpose of collecting and using personal information is achieved, the information is destroyed without delay. However, the following information is retained for the specified period for the following reasons.
go. Reasons for information retention according to company internal policy
Even if a member has withdrawn, the member's information can be retained for oo years from the date of termination of the use contract in order to prevent the recurrence of fraudulent use by bad members, resolve disputes, and cooperate with the request of investigative agencies.
me. Reasons for retaining information according to relevant laws and regulations
If it is necessary to preserve it in accordance with the provisions of related laws, such as the Consumer Protection Act in Electronic Commerce, etc., the company keeps member information for a certain period of time as set forth in the relevant laws and regulations as follows.
o Records on contract or subscription withdrawal, etc.
-Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
- Retention period: 5 years
o Records on payment and supply of goods, etc.
-Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
- Retention period: 5 years
o Records on consumer complaints or dispute handling
-Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
- Retention period: 3 years
o log records
-Reason for retention: Protection of Communications Secrets Act
- Retention period: 3 months
■ Destruction procedure and method of personal information
In principle, the company destroys the information without delay after the purpose of collecting and using personal information is achieved. The destruction procedure and method are as follows.
o Destruction procedure
The information entered by the member for membership registration, etc. is transferred to a separate DB after the purpose is achieved (separate filing cabinet in the case of paper) and is subject to information protection according to internal policies and other related laws (refer to retention and use period). It is destroyed after being stored for a period of time.
Personal information transferred to a separate DB is not used for any purpose other than being retained unless otherwise required by law.
o Destruction method
Personal information stored in the form of electronic files is deleted using a technical method that cannot reproduce the record.
■ Provision of personal information
In principle, the company does not provide the user's personal information to the outside world. However, the following cases are exceptions.
o When users have agreed in advance
o In accordance with the provisions of the law or in accordance with the procedures and methods set forth in the law for the purpose of investigation, there is a request from the investigative agency
■ Consignment of collected personal information
The company consigns and operates external specialized companies as follows for service implementation.
o Consignee: [Post Office Courier]
o Details of consignment service: [Details of courier company consignment]
o Entrusted person: [Cafe 24]
o Consignment contents: [PG company consignment contents]
o Entrusted person: View Supplier list
o Details of consignment work: [Details of consignment work]
■ Rights of users and legal representatives and how to exercise them
o Users can view or modify their registered personal information at any time, and may request cancellation of membership.
o To view or modify personal information of users, click "Change personal information" (or "Edit member information", etc.), or click "Withdraw membership" to cancel subscription (withdrawal of consent). Correction or withdrawal is possible.
o Or, if you contact the person in charge of personal information protection in writing, by phone or e-mail, we will take action without delay.
o If you request correction of an error in personal information, the personal information will not be used or provided until the correction is completed. In addition, if wrong personal information has already been provided to a third party, the result of the correction will be notified to the third party without delay so that the correction can be made.
o The company handles personal information that has been terminated or deleted at the user's request as specified in "Retention and use period of personal information collected by the company" and makes sure that it is not viewed or used for any other purpose.
■ Matters concerning the installation, operation, and refusal of automatic personal information collection devices
The company operates "cookies" that store and find your information from time to time. A cookie is a very small text file sent to your browser by the server used to run the website and stored on your computer's hard disk.
The company uses cookies for the following purposes.
o Purpose of use, such as cookies
1. Provide targeted marketing and personalized services by analyzing the access frequency and visit time of members and non-members, identifying users' tastes and areas of interest, tracking traces, and identifying the degree of participation in various events and the number of visits
2. You have a choice about installing cookies. Therefore, you can allow all cookies by setting options in your web browser, go through confirmation whenever a cookie is saved, or refuse to save all cookies.
o How to refuse cookie settings
1. As a method of rejecting cookie settings, you can allow all cookies by selecting the option of the web browser you are using, go through confirmation every time a cookie is saved, or refuse to save all cookies.
2. Example of setting method (in case of Internet Explorer): Tools at the top of the web browser > Internet Options > Personal Information
3. However, if you refuse to install cookies, there may be difficulties in providing services.
■ Civil complaint service regarding personal information
In order to protect customers' personal information and handle complaints related to personal information, the company appoints the relevant department and personal information manager as follows.
o Personal Information Protection Officer
Name: Sehun Kim
Affiliation: Public Relations Team
Phone number: 054-859-2252
Email: mutoffice@naver.com
o Personal Information Protection Officer
Name: Sehun Kim
Affiliation: Public Relations Team
Phone number: 054-859-2252
Email: mutoffice@naver.com
o You can report all personal information protection-related complaints that occur while using the company's services to the person in charge of personal information protection or the department in charge.
o The company will provide prompt and sufficient answers to users' reports.
o If you need to report or consult about other personal information infringement, please contact the following organizations.
Personal Information Infringement Report Center (privacy.kisa.or.kr / 118 without an area code)
Personal Information Dispute Mediation Committee (kopico.go.kr / 1833-6972)
Supreme Prosecutor’s Office Cyber Investigation Division (spo.go.kr / area code +1301)
National Police Agency Cyber Security Bureau (cyberbureau.police.go.kr / 182 without area code)
Through the personal information processing policy, the company informs you of the purpose and method of using the personal information provided by customers and what measures are being taken to protect personal information.
■ Collected personal information items and collection method
go. Items of personal information collected
o The company collects the following personal information for membership registration, consultation, service application, etc.
- When signing up for membership: name, date of birth, gender, login ID, password, home phone number, mobile phone number, e-mail, legal representative information for subscribers under the age of 14
- When applying for service: address, payment information
o Service use records, access logs, cookies, access IPs, payment records, and bad use records may be created and collected during service use or business processing.
me. Collection method
- Collection through website, written form, bulletin board, e-mail, event application, delivery request, telephone, fax, and generated information collection tool
■ Purpose of collection and use of personal information
The company uses the collected personal information for the following purposes.
o Implementation of contracts for service provision and settlement of fees according to service provision
Provision of content, purchase and payment, delivery of goods or billing, identity verification for financial transactions, and financial services
o Member management
Identity verification according to membership service use, personal identification, prevention of fraudulent use of bad members and unauthorized use, confirmation of intention to join, age verification, confirmation of consent of legal representative when collecting personal information of children under the age of 14, handling complaints, etc. delivery of notices
o Use for marketing and advertising
Delivery of advertising information such as events, identification of access frequency, or statistics on service use by members
■ Retention and use period of personal information
In principle, after the purpose of collecting and using personal information is achieved, the information is destroyed without delay. However, the following information is retained for the specified period for the following reasons.
go. Reasons for information retention according to company internal policy
Even if a member has withdrawn, the member's information can be retained for oo years from the date of termination of the use contract in order to prevent the recurrence of fraudulent use by bad members, resolve disputes, and cooperate with the request of investigative agencies.
me. Reasons for retaining information according to relevant laws and regulations
If it is necessary to preserve it in accordance with the provisions of related laws, such as the Consumer Protection Act in Electronic Commerce, etc., the company keeps member information for a certain period of time as set forth in the relevant laws and regulations as follows.
o Records on contract or subscription withdrawal, etc.
-Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
- Retention period: 5 years
o Records on payment and supply of goods, etc.
-Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
- Retention period: 5 years
o Records on consumer complaints or dispute handling
-Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
- Retention period: 3 years
o log records
-Reason for retention: Protection of Communications Secrets Act
- Retention period: 3 months
■ Destruction procedure and method of personal information
In principle, the company destroys the information without delay after the purpose of collecting and using personal information is achieved. The destruction procedure and method are as follows.
o Destruction procedure
The information entered by the member for membership registration, etc. is transferred to a separate DB after the purpose is achieved (separate filing cabinet in the case of paper) and is subject to information protection according to internal policies and other related laws (refer to retention and use period). It is destroyed after being stored for a period of time.
Personal information transferred to a separate DB is not used for any purpose other than being retained unless otherwise required by law.
o Destruction method
Personal information stored in the form of electronic files is deleted using a technical method that cannot reproduce the record.
■ Provision of personal information
In principle, the company does not provide the user's personal information to the outside world. However, the following cases are exceptions.
o When users have agreed in advance
o In accordance with the provisions of the law or in accordance with the procedures and methods set forth in the law for the purpose of investigation, there is a request from the investigative agency
■ Consignment of collected personal information
The company consigns and operates external specialized companies as follows for service implementation.
o Consignee: [Post Office Courier]
o Details of consignment service: [Details of courier company consignment]
o Entrusted person: [Cafe 24]
o Consignment contents: [PG company consignment contents]
o Entrusted person: View Supplier list
o Details of consignment work: [Details of consignment work]
■ Rights of users and legal representatives and how to exercise them
o Users can view or modify their registered personal information at any time, and may request cancellation of membership.
o To view or modify personal information of users, click "Change personal information" (or "Edit member information", etc.), or click "Withdraw membership" to cancel subscription (withdrawal of consent). Correction or withdrawal is possible.
o Or, if you contact the person in charge of personal information protection in writing, by phone or e-mail, we will take action without delay.
o If you request correction of an error in personal information, the personal information will not be used or provided until the correction is completed. In addition, if wrong personal information has already been provided to a third party, the result of the correction will be notified to the third party without delay so that the correction can be made.
o The company handles personal information that has been terminated or deleted at the user's request as specified in "Retention and use period of personal information collected by the company" and makes sure that it is not viewed or used for any other purpose.
■ Matters concerning the installation, operation, and refusal of automatic personal information collection devices
The company operates "cookies" that store and find your information from time to time. A cookie is a very small text file sent to your browser by the server used to run the website and stored on your computer's hard disk.
The company uses cookies for the following purposes.
o Purpose of use, such as cookies
1. Provide targeted marketing and personalized services by analyzing the access frequency and visit time of members and non-members, identifying users' tastes and areas of interest, tracking traces, and identifying the degree of participation in various events and the number of visits
2. You have a choice about installing cookies. Therefore, you can allow all cookies by setting options in your web browser, go through confirmation whenever a cookie is saved, or refuse to save all cookies.
o How to refuse cookie settings
1. As a method of rejecting cookie settings, you can allow all cookies by selecting the option of the web browser you are using, go through confirmation every time a cookie is saved, or refuse to save all cookies.
2. Example of setting method (in case of Internet Explorer): Tools at the top of the web browser > Internet Options > Personal Information
3. However, if you refuse to install cookies, there may be difficulties in providing services.
■ Civil complaint service regarding personal information
In order to protect customers' personal information and handle complaints related to personal information, the company appoints the relevant department and personal information manager as follows.
o Personal Information Protection Officer
Name: Sehun Kim
Affiliation: Public Relations Team
Phone number: 054-859-2252
Email: mutoffice@naver.com
o Personal Information Protection Officer
Name: Sehun Kim
Affiliation: Public Relations Team
Phone number: 054-859-2252
Email: mutoffice@naver.com
o You can report all personal information protection-related complaints that occur while using the company's services to the person in charge of personal information protection or the department in charge.
o The company will provide prompt and sufficient answers to users' reports.
o If you need to report or consult about other personal information infringement, please contact the following organizations.
Personal Information Infringement Report Center (privacy.kisa.or.kr / 118 without an area code)
Personal Information Dispute Mediation Committee (kopico.go.kr / 1833-6972)
Supreme Prosecutor’s Office Cyber Investigation Division (spo.go.kr / area code +1301)
National Police Agency Cyber Security Bureau (cyberbureau.police.go.kr / 182 without area code)